Refund Policy

Refund policy

RETURNS or EXCHANGES:

For all exchanges or any errors with your product; please reach out to us thru email:  chwoodcraft@yahoo.com 

*A 20% restocking fee may apply on large orders (5+ or more signs).

We will accept returns within 30 days of purchase.  Item must be shipped back to us or post-marked within 30 days of receipt. You will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable.

*note: if products arrive damaged; we will replace them at no extra cost.  Please send a photo and description to: chwoodcraft@yahoo.com 

To return your product, you should mail your product to:

C H Woodcraft  525 West Seneca Turnpike, Syracuse, NY 13207   United States. The returned item must be unused and in the same condition that you received it. Please send it back in the original packaging or another sturdy box.

Once your return is received and inspected, we will apply for a refund if applicable or send out a new item for exchange (as agreed upon).  Any refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. (*refunds may take a few days to appear on a credit card statement)

LOST MAIL (tracking shows package is still in transit longer than 14 days):

If tracking info shows that your order has not been delivered yet; after 14 days, please let us know by email.  We will consider shipping out a new order/replacement. *If you purchased Shipping Protection with your order, then you would qualify for a free replacement on lost orders.  (*within 30 days of the original order date).  If you did not have Shipping Protection, then a shipping/handling fee of $10 will apply to replacement orders.

TRACKING SAYS "DELIVERED" but I did not receive my package:

If the tracking says "delivered" but you did not receive your shipment; please take the following steps:

1. Check the shipping address on your invoice to make sure it is sent to the correct address.

2. Check with other neighbors to see if they received the package by mistake. (this happens a lot)

3. Check with household members to see if they received the package and put it somewhere in the house.

4. Ask at your local post office to see if they can verify where it was delivered. (provide them with the tracking #).

If you have followed the above steps and are unable to locate the package; it would then be treated as stolen mail.  

With SHIPPING PROTECTION:  If you purchased Shipping Protection with your order, then you would qualify for a free replacement order on any stolen items.   (Shipping Protection is only valid for 30 days from when you place your order; please let us know as soon as possible if your order is missing)

SHIPPING PROTECTION also covers any damaged packages.  If USPS has damaged the contents during shipping, we will also send out replacements at no extra cost.  (please let us know within 30 days from ordering)

 Certain conditions apply:

U.S orders only

Damaged in transit - Send a picture(s) of the damage, and we will send you a replacement ASAP.

Shipping protection is valid for the original order only. (does not apply to the replacement order getting lost or stolen)

Shipping protection must be purchased at the time of original order.

Please email us to let us know of a lost or stolen package and we are happy to help find a solution: chwoodcraft@yahoo.com / phone: 315-558-0201

Refund Policy - the basics

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

What to include in the Refund Policy