Shipping Policy
Shipping policy
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Processing time
Orders are processed in 1 to 3 business days. We do our best to process orders as quickly as possible Monday - Friday. (Peak holiday times may take a bit longer to process orders based on our volume.
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Back Orders:
While we try to keep stock of our items, we do at time, run lout of stock. Our signs are handmade, not made in a factory, which takes time. Our back orders may teke up to 4-6 weeks during our busy show season. We will communicate with you of any back orders.
Delivery Time
We ship using UPS and their delivery time is generally 3 - 8 days. UPS does not guarantee delivery times. Please contact us if you have not received your order within 2 weeks.
LOST MAIL (tracking shows package is still in transit longer than 14 days).
If tracking info shows that your order has not been delivered yet; after 14 days; please let us know by email or phone. We will consider shipping out a new order/replacement. *If you purchased Shipping Protection with your order; then you would qualify for a free replacement on lost orders. (*within 30 days of the original order date). If you did not have Shipping Protection; then a shipping/handling fee of $10 will apply to replacement orders.
Shipping Price: At this time, we are offering fee shipping inside the USA for all our products. This may change at a later date. but we feel this is an important feature to offer.
International Buyers -
Due to high tariffs. at this time, we are not shipping internationally.
Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible scenarios that may occur, and what happens in each and every case.
A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.
What to include in the Shipping Policy
Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much, much more.